The Four Pillars of Strength

Further to the Verdun Walsh difference, how do we deliver this difference in a practical sense? There are four main points of difference we believe bucks the common trend in strata management at the moment:

  1. YOU WILL BE ALLOCATED A DEDICATED STRATA MANAGER – Each building under our care is paired with a seasoned strata manager who takes full responsibility for the service we offer you. We reject the notion of convoluted team structures that can lead to confusion and lack of access to experienced professionals. At Verdun Walsh, we uphold a traditional approach to service, ensuring you have direct access to a proficient Strata Manager who assumes accountability for the entire service.

  2. WE RESPOND TO EMAILS AND PHONE CALLS – In tandem with our dedication to providing a committed and accountable Strata Manager, we pledge to promptly address all your phone calls and emails. Admittedly, we understand the dynamic nature of Strata Managers' schedules, often filled with meetings and tasks. Despite this, we've fostered a culture of individuals committed to clearing their communication channels daily, responding to every call and email the same day (the following day if the request is received late or after the work day).

  3. WE EMPOWER YOUR DECISIONS AND NOT ROADBLOCK – Ultimately, it is your building and your finances. A Strata Manager doesn't hold decision-making authority; their role is to execute the wishes of the building and offer counsel based on their wealth of experience. Once clear instructions are provided and the actions are legal, our ethos is to swiftly act, freeing you from the need to follow up, which would only generate more work for all parties involved.

  4. WE EMBRACE CONSTANT ENHANCEMENT – At Verdun Walsh, we perceive Strata Management as an ongoing journey of refinement. We stand opposed to the idea of delivering services at the lowest cost while compromising quality for profit maximisation. Instead, we are firm believers in a relentless pursuit of improved methods and outcomes. This approach benefits our clients and fosters a mutually beneficial, efficient, and rewarding service experience.